A resource for owners and managers of rental housing. They are the largest professional association for landlords in BC.
Tenant Resource & Advocacy Centre (TRAC)
TRAC provides information/referral, advice/ summary service and full representation to tenants and advocates across BC in terms of residential tenancy law.
Residential Tenancy Branch
The Residential Tenancy Branch can help answer questions or provide dispute resolution services for landlords and tenants.
Phone: 604-660-1020 (Lower Mainland) 250-387-1602 (Victoria) 1-800-665-8779 (Elsewhere in B.C)
BC Human Rights Tribunal
The Tribunal is responsible for accepting, screening, mediating, and adjudicating human rights complaints. It offers people the opportunity to resolve a complaint through mediation.
Phone: 1-888 440-8844
The Human Rights Clinic
The Clinic provides a number of client services.
It provides information and advice about human rights issues. It o ers assistance to people who are pursuing a complaint under the BC Human Rights Code. It will also represent people (“complainants”) before the BC Human Rights Tribunal.
A website that makes available provincial Statutes and Regulations, Orders in Council, and Regulations Bulletins.
Operates free legal clinics across BC.
Financial Consumer Agency of Canada
Understanding your credit report and credit score. An overview of credit reports, published by the Financial Consumer Agency of Canada
My Money Coach
How to get your free credit report and check your credit score. Education and support around saving money and making smart financial choices.
Credit Counselling Society
Provides counselling, support and education for dealing with debt.
Consumer Protection BC
Protects BC consumers from many unfair practices, including unfair debt collection.
Family Maintenace Support Program
The Family Maintenance Support Program is a government service that ensures payment of child support once an agreement is in place. Phone: 604-678-5670
The Canadian Anti-Fraud Centre (CAFC)
The CAFC is Canada’s central agency for information on complaints concerning mass marketing fraud (i.e., telemarketing), advance fee fraud (e.g., West African letters), Internet fraud and identity theft.
Office of the Information and Privacy Commissioner of BC
The Office of the Information and Privacy Commissioner provides independent oversight and enforcement of BC's access and privacy laws, including The Freedom of Information and Protection of Privacy Act (FIPPA), and The Personal Information Protection Act (PIPA).
Phone: (250) 387-562
RCMP: Seniors Guidebook to Safety and Security
The Seniors Guidebook to Safety and Security has much advice for seniors about security from fraud.
The Better Business Bureau (BBB)
Making the marketplace more trustworthy. The BBB helps resolve disputes between consumers and businesses. It also provides business ratings and reporting.
Explains housing programs, such as The Housing Registry, SAFER and Rental Assistance Program (RAP), and how to apply for them.
Phone: 604-433-2218 Fax: 604-439-4729
Toll Free: 1-800-257-7756
Aboriginal Housing Management Association (AHMA)
Opportunities in off-reserve Aboriginal housing across BC.
Information about co-op housing and co-op housing opportunities across BC.
Mediate BC is committed to providing people with practical, accessible, and affordable choices to prevent, manage and resolve disputes.
Small Claims BC
Connected to the Justice Education Society. Small Claims BC offers education and guidance around small claims.
Ministry of Justice: Small Claims - Procedure Guides
The Ministry of Justice Small Claims page covers everything you need to know about small claims court such as processes, forms and fees.
Residential Tenancy Branch
Answers questions and provides dispute resolution services for conflicts between landlords and tenants.
Health Canada – Dealing with Mould, Dampness and Humidity
This resource explains how to deal with mould. It also presents research on Canadians’ health and air quality.
Fire Prevention Canada
The national voice of fire prevention education in Canada.
Safe at Home
Tips and information to help protect Canadians from the dangers of re and carbon monoxide (CO). Safe at Home also a Fire Safety Campaign called “By First Nations for First Nations.”
Government of Canada – Healthy Canadians Website
Dealing with common household pests like spiders, bedbugs, carpenter ants, silver fish and fleas.
Pest Control Canada
Online directory of pest control companies across Canada.
Bed Bug Lookup
A registry to look up and report bed bug sightings and infestations in the Lower Mainland.
Tenants BC has online resources for both tenants and landlords, including a page about tenant insurance.